Buy Travel Visa (“we,” “our,” or “us”) is committed to protecting your personal data and ensuring transparency in how we handle your information. This Privacy Policy outlines how we collect, use, process, and safeguard your data in compliance with:
- General Data Protection Regulation (EU) 2016/679 (GDPR)
- UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL)
By using our website or services, you agree to the terms of this Privacy Policy and Visa Disclaimer.
1. Data Controller Information
We act as the Data Controller of your personal data.
2. Personal Data We Collect
We may collect and process the following data:
a. Identity Information
- Full Name
- Date of Birth
- Nationality
b. Contact Information
- Email Address
- Phone Number
- Residential Address
c. Travel & Visa Information
- Passport details
- Visa documents
- Travel itinerary and booking details
d. Financial & Technical Information
- Payment details (processed via secure gateways)
- IP address, browser type & device info
- Cookies and usage analytics
3. Legal Basis for Processing
We process your personal data under the following legal frameworks:
- Contractual Necessity: To provide travel and visa services you purchase.
- Consent: For marketing and email communications.
- Legal Obligation: Compliance with UAE and international immigration laws.
- Legitimate Interest: Service improvement, performance, and fraud prevention.
4. How We Use Your Data
We use your information specifically to:
5. Data Sharing and Disclosure
We do not sell your personal data. However, we may share it with:
- Airlines, hotels, and travel partners
- UAE immigration authorities and embassies
- Payment processors and security gateways
- IT resources and analytics providers
- Legal authorities when officially required
* All third parties are strictly required to protect your data in compliance with our policies.
6. International Data Transfers
Your data may be transferred outside the UAE and the EEA. We ensure appropriate protection measures through standard safeguards, including:
- Standard Contractual Clauses (SCCs)
- Secure, encrypted agreements with international partners
- Strict compliance with global data protection standards
7. Data Retention
We retain your data only as long as necessary to fulfill the following goals:
- Complete travel arrangements and visa services
- Meet local legal and immigration auditing obligations
- Resolve active disputes and enforce existing customer agreements
8. Your Rights (GDPR & UAE PDPL)
Depending on your location, you hold the right to:
To exercise your rights, please reach out to us at: support@buytravelvisa.com
10. Data Security
We implement robust technical safeguards, including SSL encryption, secure firewall servers, and limited internal access controls to protect your data. However, please be aware that no security system is completely secure.
11. Third-Party Links
Our website may contain links to external platforms. We are not responsible for the privacy practices, content, or cookie policies of external websites.
12. Children’s Privacy
We do not knowingly collect personal data from individuals under 16 (EU) or individuals under 18 (UAE) without appropriate parental or legal guardian authorization.
13. Visa Disclaimer
Buy Travel Visa provides visa assistance services only and does not guarantee visa approval.
By using our visa services, you acknowledge and agree to this disclaimer.
14. Complaints
- EU users may lodge complaints with their local Data Protection Authority (DPA).
- UAE users may contact the UAE Data Office.
15. Updates to This Policy
We may update this Privacy Policy at any time. Updates and revisions will be posted on this page with a revised "Last Updated" date.
16. Contact Us
For any queries or complaints regarding this Privacy Policy and disclaimer, contact: